Product Warranty

All warranties take effect on the date of purchase and apply to the original purchaser. Coverage is non-transferable.

WARRANTY PERIODS

Welded steel frame — 5 years against structural failure due to defects in materials or workmanship. Broken welds, cracked structural members, and joint failure under normal use are covered.

  • Recycled plastic lumber — 10 years against rot, splintering, insect damage, cracking, or splitting.

  • Powder-coat finish — 3 years against peeling, blistering, flaking, or delamination.

  • Hardware and fasteners — 1 year.

Products carrying warranty terms different from the above will state those terms on the product page. Before every product leaves our doors, we give a thorough inspection to ensure the item is free of any defects and is in excellent condition.

WHAT IS NOT COVERED

  • Normal wear from use

  • Scratches, chips, dents, and other cosmetic damage

  • Fading or chalking of the powder-coat finish

  • Corrosion resulting from a coating breach caused by impact or abrasion

  • Incorrect or improper installation

  • Lack of routine maintenance

  • Misuse or improper handling

  • Vandalism

  • Damage from weather or acts of nature, including storms, fire, flood, and falling limbs

  • Products that have been altered, modified, or repaired by anyone other than Advantage Outdoor Products staff

  • The warranty becomes void immediately if any of the listed occurrences take place.

HOW TO MAKE A CLAIM

Products verified defective within the applicable warranty period will, at our discretion, be either replaced or repaired by Advantage Outdoor Products.

To begin the warranty process, notify our Customer Service department at sales@advantageoutdoorproducts.com. We will ask for a copy of the original invoice showing date of purchase and will issue a return authorization number. After these steps are complete, we can proceed with the warranty process.

Advantage Outdoor Products will repair the defective part or supply a new part within 60 days of receipt of written notification. At our expense, we will deliver the repaired or new part to the job site. We are not responsible for providing labor, or for the cost of labor, to remove the defective item and install the repaired or new part.

CUSTOM ORDERS

Custom orders cannot be returned unless a defective product is delivered. Due to the nature of custom orders, we are not able to restock the item for resale.

COLOR DISCLAIMER

We try our best to portray the exact color of every product, from the frame to the color of the desired board. Due to digital or print variation, colors may appear different in person.